How do we keep YOUR information safe..
Last Updated: September 11, 2019
At Y-Drive, we want to connect people through transportation and bring
information we receive from Y-Drive riders and drivers, and how we use
it to connect riders with drivers and continue to improve our services.
Below, we explain how you can share with other riders and drivers in the
Y-Drive community as part of our mission to bring people together.
Y-Drive (“Y-Drive,” “we,” “our,” and/or “us”) values the privacy of
individuals who use our application, websites, and related services
Policy”) explains how we collect, use, and share information from Y-Drive
users (“Users”), comprised of both Y-Drive riders (“Riders”) and Y-Drive
drivers (including Driver applicants)(“Drivers”). Beyond the Privacy
Policy, your use of Y-Drive is also subject to our Terms of Service
2. Information We Collect
A. Information You Provide to Us
when you sign up for a Y-Drive account, you
can create a Y-Drive Profile to share fun facts about yourself. Filling out a
profile is optional, and you can share as little or as much as you want.
Your name (and for Drivers, Profile photos) is always part of your Profile.
You can also add a Business Profile to your account, which requires a
designated business email address and payment method.
When you add a credit card or payment method to
your Y-Drive account, a third party that handles payments for us will
receive your card information. To keep your financial data secure, we do
not store full credit card information on our servers.
Communications: If you contact us directly, we may receive additional
information about you. For example, when you contact our Customer
Support Team, we will receive your name, email address, phone number,
the contents of a message or attachments that you may send to us, and
other information you choose to provide.
Driver Application Information: If you decide to join our Y-Driver
Driver Platform, in addition to the basic registration information we ask you
for your date of birth, physical address, Social Insurance Number, driver’s
license information, vehicle information, car insurance information, and
in some jurisdictions we may collect additional business license or
permitting information. We share this information with our partners who
help us by running background checks on Drivers to help protect the Y-
Payment Information. To make sure Drivers get paid, we keep
information about Drivers’ bank routing numbers, tax information, and
any other payment information provided by Drivers.
B. Information We Collect When You Use the Y-Drive Platform
Location Information. Y-Drive is all about connecting Drivers and Riders.
To do this, we need to know where you are. When you open Y-Drive on
your mobile device, we receive your location. We may also collect the
precise location of your device when the app is running in the foreground
or background. If you label certain locations, such as “home” and “work”
we receive that information, too.
Your location is necessary for things like matching Riders with nearby
Drivers, determining drop off and pick up locations, and suggesting
destinations based on previous trips. Also, if need ever arises, our Trust
& Safety team may use and share location information to help protect
the safety of Y-Drive Users or a member of the public. In addition to the
reasons described above, Drivers’ location information and distance
traveled is necessary for calculating charges and insurance for Y-Drive
rides. If you give us permission through your device settings or Y-Drive
app, we may collect your location while the app is off to identify
promotions or service updates in your area.
Device Information. Y-Drive receives information from Users’ devices,
including IP address, web browser type, mobile operating system
version, phone carrier and manufacturer, application installations, device
identifiers, mobile advertising identifiers, push notification tokens. We
collect mobile sensor data from Drivers’ devices (such as speed,
direction, height, acceleration or deceleration) to improve location
accuracy and analyze usage patterns.
Usage Information. To help us understand how you use the Y-Drive
Platform and to help us improve it, we automatically receive information
about your interactions wit the Y-Drive Platform, like the pages or other
content you view, your actions within the Y-Drive app, and the dates and
times of your visits.
Call and Text Information. We work with a third-party partner to
facilitate phone calls and text messages between Riders and Drivers who
have been connected for a ride. We receive information about these
communications including the date and time of the call or SMS message,
the parties’ phone numbers, and the content of any SMS messages. For
security purposes, we may also monitor and/or record the contents of
phone calls made on the Y-Drive Platform, such as those between Riders
and Drivers. You will be given notice that your call may be recorded, and
by proceeding you agree to allow Y-Drive to monitor and/or record your
User Feedback. At Y-Drive, we want to make sure Users are always
enjoying great rides. Riders and Drivers may rate and review each other
at the end of every ride. We receive information about ratings and
reviews and, as we explain below, give Riders information about Drivers’
ratings and reviews and vice versa.
Address Book Contacts. If you permit Y-Drive to access the address book
on your device through the permission system used by your mobile
platform, we may access and store names and contact information from
your address book to facilitate invitations and social interactions that you
initiate through our Platform and for other purposes described in the
Information from Cookies and Similar Technologies. We collect
information using “cookies”, tracking pixels, and similar technologies to
understand how you navigate through the Y-Drive Platform and interact
with Y-Drive advertisements, to learn what content is popular, and to save
your preferences. Cookies are small text files that web servers place on
your device; they are designed to store basic information and to help
websites and apps recognize your browser. We may use both session
cookies and persistent cookies. A session cookie disappears after you
close your browser. A persistent cookie remains after you close your
browser and may be accessed every time you use the Y-Drive Platform.
You should consult your web browser(s) to modify your cookie settings.
Please note that if you delete or choose not to accept cookies from us,
you may be missing out on certain features of the Y-Drive Platform.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for Y-Drive or otherwise
link your Y-Drive account with a third party’s service, we may receive the
same type of information we collect from you (described above) directly
from those services.
Third Party Partners. We may receive additional information about you,
such as demographic data, payment information, or fraud detection
information, from third party partners and combine it with other
information that we have about you.
Background Information on Drivers. Y-Drive works with third party
partners to perform driving record and criminal background checks on
Drivers, and we receive information from them such as publicly available
information about a Driver’s driving record or criminal history.
3. How We Use the Information We Collect
We use the information we collect from all Users to:
• Connect Riders with Drivers;
• Provide, improve, expand, and promote the Y-Drive Platform;
• Analyze how the Y-Drive community uses the Y-Drive Platform;
• Communicate with you, either directly or through one of our
partners, including for marketing and promotional purposes;
• Personalize the Y-Drive experience for you and your friends and
• Send you text messages and push notifications;
• Facilitate transactions and payments;
• Provide you with customer support;
• Find and prevent fraud;
• Respond to trust and safety issues that may arise, including auto
incidents, disputes between Riders and Drivers, and requests from
Additionally, we use the information we collect from Drivers for the
following purposes related to driving on the Y-Drive Platform:
• Sending emails and text messages to Drivers who have started the
driver application process regarding the status of their application;
• Determining a Driver’s eligibility to drive for Y-Drive;
• Notifying Drivers about ride demand, pricing and service updates;
• Calculating and providing Y-Drive’s auto insurance policy and
analyzing usage patterns for safety and insurance purposes.
4. How We Share the Information We Collect
A. Sharing Between Users
Sharing Between Riders and Drivers. Riders and Drivers that have been
matched for a ride are able to see basic information about each other,
such as names, photo, ratings, and any information they have added to
their Profiles. Drivers see the pick-up location that the Rider has
provided. Riders see a Driver’s vehicle information and real-time location
as the Driver approaches the pick-up location.
Although we help Riders and Drivers communicate with one another to
arrange a pickup, we do not share your actual phone number or other
contact information with other Users. If you report a lost or found item
to us, we will seek to connect you with the relevant Rider or Driver,
including sharing actual contact information with your permission.
B. Sharing Between Y-Drive and Third Parties
API and Integration Partners. If you connect to the Y-Drive Platform
through an integration with a third-party service, we may share
information about your use of the Y-Drive Platform with that third-party.
We may share your information with our third-party partners in order to
receive additional information about you. We may also share your
information with third-party partners to create offers that may be of
interest to you.
Third-Party Services. The Y-Drive Platform may allow you to connect with
other websites, products, or services that we don’t have control over (for
example, we may give you the ability to order a Designated Driver or
Airport Shuttle within the Y-Drive app). If you use these services, we will
provide the third-party with information about you to allow them to
provide the service to you.
We can’t speak to the privacy practices of these third parties, and we
encourage you to read their privacy policies before deciding whether to
use their services.
Service Providers. We work with third-party service providers to perform
services on our behalf, and we may share your information with such
service providers to help us provide the Y-Drive Platform, including all the
things described in Section 3 above.
Other Sharing. We may share your information with third parties in the
• While negotiating or in relation to a change of corporate control
such as a restructuring, merger or sale of our assets;
• If a government authority requests information and we think
disclosure is required or appropriate in order to comply with laws,
regulations, or a legal process;
• With law enforcement officials, government authorities, or third
parties if we think doing so is necessary to protect the rights,
property, or safety of the Y-Drive community, Y-Drive, or the public
(you can read more about this in our Law Enforcement Request
• To comply with a legal requirement or process, including but not
limited to, civil and criminal subpoenas, court orders or other
• If you signed up for a promotion with and User’s referral or
promotion code, with your referrer to let them know about your
redemption of or qualification for the promotion;
• With our insurance partners to help determine and provide
relevant coverage in the event of an incident;
• To provide information about the use of the Y-Drive Platform to
potential business partners in aggregated or de-identified form
that can’t reasonable be used to identify you; and
• Whenever you consent to the sharing.
5. Your Choices
Email Subscriptions. You can always unsubscribe from our commercial
or promotional emails, but we will still send you transactional and
relational emails about your account use of the Y-Drive Platform.
Text Messages. You can opt out of receiving commercial or promotional
text messages by texting the word END to 613-707-6898 from the mobile
device receiving the messages. You may also opt out of receiving all texts
from Y-Drive (including transactional or relational messages) by texting
the word STOPALL to 613-707-6898 from the mobile device receiving the
messages, however, opting out of receiving all texts may impact your use
of the Y-Drive Platform. Drivers can also opt out of driver-specific
messages by texting STOP in response to a driver SMS. To re-enable texts,
you can text START in response to an unsubscribe confirmation SMS.
Push Notifications. You can opt out of receiving push notifications
through your device settings. Please not that opting out of receiving push
notifications may impact your use of the Y-Drive Platform (such as
receiving a notification that your ride has arrived).
Profile Information. While your name will always be shared with Drivers
and fellow Y-Drive Riders, you can delete any additional information that
you added to your Profile at any time if you don’t want Drivers and Y-
Drive Riders to see it. Riders will always be able to see Drivers’ names,
ratings, profile photos, and vehicle information.
Location Information. While you can prevent your device from sharing
location information at any time through your Device’s operating system
settings, Rider and Driver location is core to the Y-Drive Platform and
without it we can’t provide our services to you.
Editing and Accessing Your Information. You can review and edit certain
account information by logging in to your account settings and profile
(Drivers may edit additional information through the Driver portal). If you
would like to terminate your Y-Drive account, please contact us through
our Help Center with your request. If you choose to terminate your
account, we will deactivate it for you but may retain information from
your account for a certain period and disclose it in a manner consistent
closed. We also may retain information from your account to collect any
fees owed, resolve disputes, troubleshoot problems, analyze usage of the
Y-Drive Platform, assist with any investigations, prevent fraud, enforce
our Terms of Service, or take other actions as required or permitted by
Data Security. We are committed to protecting the data of the Y-Drive
community. Even though we take reasonable precautions to protect your
data, no security measures can be 100% secure, and we cannot
guarantee the security of your data.
Children’s Privacy. Y-Drive is not directed to children, and we don’t
knowingly collect personal information from children under 16. If we find
out that a child under 16 has given us personal information, we will take
steps to delete that information. If you believe that a child under the age
of 16 has given us personal information, please contact us at our Help
Policy from time to time. If we make any material changes, we will let you
know through the Y-Drive Platform, by email, or other communication.
date about our privacy practices. If you use the Y-Drive Platform, you are
Contact Information. Feel free to contact us at any time with any
information, our use and sharing practices, or your consent choices by
contacting our Help Center.